Troubleshooting

Troubleshooting

Follow the guide below to see how to use Wondershare DemoAir.
Troubleshooting

Having Trouble Recording with DemoAir

If you have trouble like below when recording and sharing with DemoAir, there are a few things we suggest trying that you can click to find out.

Drawing tools are unavailable

You may not see DemoAir drawing tools on your current tab, even if you have enabled Drawing Tools.

This occurs because our drawing tools are embedded into the website you are currently visiting, essentially by being added to the existing URL. In order to use the drawing tools, you'll need to record on a "live" website.

There are several examples of webpages they are not live websites:

  • Blank new browser Tab
  • Any URLs that begin with chrome-extension (as all the pages in the DemoAir extension)
  • The Google Chrome Store

1. Use Drawing Tools in your PowerPoint Presentation

Even though DemoAir is not available in PowerPoint, if you want to annotate over your PowerPoint, highlight, draw, or otherwise add live written content to PowerPoint while presenting, you can use PowerPoint “Pen” or “Highlighter”

  • Start PowerPoint slide show
  • Click ”Record Slide Show”
  • Choose "Record from Current Slide” or “Record from Beginning”

record slide

Choose either "Pen" or "Highlighter".

highlight

When you are finished, you will be prompted to save or eraser your annotations.

Annotations may will be saved to the presentation then.

2. Use Drawing Tools in Google Slide

DemoAir allows you to embed your webcam and use our drawing tools in Google Slide Presentation.

drawing tools

3. Use Drawing Tools to record browser

If you start a desktop or tab recording on any live webpage, you will see the drawing tools bar appear on the bottom left corner of your browser tab. Please ensure the drawing tools are enabled from the setting options.

drawing browser

I can't find the DemoAir chrome extension

Please note that you can't add extensions when your browse is in Incognito mode or as a guest. If you have already installed DemoAir but can’t find it in the browser extension, it is likely that it is hidden from your extension or disabled.

Unhide the DemoAir extension

1. Click the Extensions button- the small puzzle icon next to the profile avatar.

2. Pin the DemoAir Chrome extensions from the toolbar:

If it’s blue it means the extension is showing if white it means it’s hidden. Click the Pin icon to Pin Extensions to the Chrome Toolbar.

3. You will now see the DemoAir extension next to the puzzle icon in the top right corner of your browser window.

drawing browser

Enabling the DemoAir extension

If the DemoAir extension didn’t display in the list when you tried to unhide it, please check if it is enabled in your extensions list.

1. Click the puzzle piece icon puzzle-icon in the top right corner of your browser and click Manage extensions.

2. Scroll down to or search for “Wondershare DemoAir - Screen Recorder”

3. Enable the toggle if it is disabled.

4. Pin the DemoAir extension to your Chrome browser as the instructions above.

enable toggle

Why is my webcam or microphone not working?

If your webcam and microphone can’t be enabled, the problem is likely with your browser settings. Make sure your browser has permission to use your camera and microphone. You can make these changes in your browser's site settings.

1. Open the three dots ⋮ in the top, right-hand corner of your google browser.

2. Select Settings > Privacy & Security > Site Settings.

privacy setting

3. Make sure that your Camera and Microphone both have Ask before accessing permissions setting to ON.

accessing camera

Alternatively, return to the webpage where you're planning to record.

1. Click on the lock icon next to the website URL.

2. Select Site settings.

site setting

3. Click the Site setting and ensure you have "Allow" permissions selected for both camera and microphone.

site permission

I’m out of Google Drive storage

Google Drive provides 15 GB of free storage. If you run out of Google Drive space and can no longer store your DemoAir recording to your Drive, you have 3 options:

1. Free up your Google Drive space

2. Buy more storage

3. Download your recording and save it locally

Free up your Google Drive space

Remove your Folders or Files you no longer need to trash and empty the trash. You can click here to check how much free space remaining in your Google Drive.

Buy more storage

You can purchase more Drive storage space here.

Download your recording and save it locally

You can find all of your recordings under My Videos menu and download your recordings to local as a .webm file.

google drive

Set Up a YouTube Channel

In order to upload your recording to YouTube directly from DemoAir, You’ll need a YouTube channel and a YouTube account. If you don’t, there might be an error reminder like below when you upload your recording to YouTube. The click here button will lead you to your YouTube account.

youtube-channel

Here is a quick walking through to set up a YouTube channel:

1. Click your profile profile to Create a channel.

create channel

2. Check the details (with your Google Account name and picture) and confirm to create your channel.

account-name

3. Then your YouTube Channel has been created.

created-channel

I want to record my application and full screen but it wasn't captured

When you start a desktop recording, you will be provided two options: one is Entire Screen and the other is Window:

desktop-recording

If you choose to record a specific application window, DemoAir will only capture that application. (For example: Microsoft Word)

However, if you enter another application or webpage on your entire screen, DemoAir will not capture the interface, The recording will stay still for the application you selected to capture.

If you enter entire screen with that application, DemoAir will still only record the application.

So if you want to record the full screen not only an application, please choose the Entire Screen mode, not an Application Window. Then everything on your screen will be recorded.

There is an echo when recording my Microphone and tab/system audio

This happens when tab/system audio is played loudly through your computer speaker. The audio output from the speakers may feed into the microphone and produce echoes.

To avoid the echo, please do the following one or both:

1. Wire a headset when recording both microphone and tab/system audio.

2. Muting the tab/system audio on your computer speakers (DemoAir will still record the tab/system audio in the output recording).

When sharing to Google Classroom, I get "Couldn’t attach file, Attach a file that you own"

If you try to share a DemoAir recording or Google Drive link you are not the owner of, you may see a pop-up that says "Couldn’t attach file, Attach a file that you own"

google classroom

This happens when your colleagues share a video in their Google Drive with you. This video is still be owned by your colleagues.

Google Classroom will only allow you to upload videos that you are the owner of the Google Drive video.

There is one way that you can use:

You can then download the video to your computer and upload your copy directly to your Google Classroom assignment.

My webcam is not detected

If DemoAir is unable to detect your webcam, the extension will not be able to do your webcam recording or embed your webcam in the recording.

Here are a few steps you can take to resolve the problem:

Step1: Test your webcam at cam-recorder.com

If you can view your webcam on this page, Google Chrome is able to access your webcam.

Step 2: Restart Chrome

If you can’t view your webcam, it’s possible that Chrome loses access to your webcam. You can restart Chrome to fix the problem.

Step3: Restart your computer

Some software installed on your computer may disrupt webcam access until a restart.

Step4: Uninstall and Reinstall the extension

Click here to know how to uninstall and reinstall DemoAir.